Refunds and Cancellations

Refunds and Cancellations Policy

If you would like to cancel your order, please get in touch with our customer care team at hello@bloodtest.co.uk.
Please include your order number, full name, and delivery address in your message.

 

Cancelling Before Dispatch

If you wish to cancel your order before your sample collection kit has been dispatched, you will receive a full refund.
Refunds are typically processed within 7–10 working days to the original payment method.

 

Cancelling After Dispatch

Once your test kit has been dispatched, you have up to 30 days from the date of purchase to cancel your order.
To do so, please email hello@bloodtest.co.uk and return the unused kit in its original packaging to:

Bloodtest.co.uk Returns
[Insert your full business address here] United Kingdom

Please note that for hygiene and regulatory reasons, once a sample has been collected or the seal on the kit is broken, the kit cannot be refunded.
If the kit remains unopened and unused, a refund will be processed upon receipt of the returned kit.

 

Faulty or Incorrect Kits

If your kit arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will send a replacement free of charge or offer a full refund if preferred.

 

Refund Processing

Refunds are issued to the original payment method used for purchase within 7–10 working days after we receive and inspect your returned item.
You will receive a confirmation email once your refund has been processed.

 

Late or Missing Refunds

If you haven’t received your refund within 10 working days of confirmation:
1. Please check your bank or card provider.
2. Then contact us at hello@bloodtest.co.uk, and we will assist you promptly.

 

Contact Us

If you have any questions about refunds, cancellations, or returns, please email hello@bloodtest.co.uk.
We’re available Monday to Friday, 9am–5pm (excluding public holidays).