Customer Terms

Last updated: 20/12/2021

These Terms govern your order, and our performance, of the services we make available from (the “Site”), a website operated by G8P LTD (“we”/“us”/ “our”).




You acknowledge and agree that the Services are not a substitute for emergency medical services, actual medical diagnosis or consultation with a doctor, and that the information contained in the Report does not constitute medical advice and/or recommendations for medical treatment and you will not rely on it as such.


1. We are a company, G8P LTD, registered in England and Wales. Our company registration number is 09958979 and our registered office address is: 3 Fairview Court, Fairview Road, Cheltenham, Gloucestershire, United Kingdom, GL52 2EX.
2. You may contact us by using this email address:
3. If we need to contact you, we will do so by writing to you at the email address you provided to us in
your order.


4. These Customer Terms do not apply to:
(a) your use of our website generally, please refer to our Website Terms&Conditions which is made available here; or
(b) our processing of personal data we collect from you,or that you to provide to us. Please refer to our Privacy Statement.

5. We may revise these Customer Terms from time to time in our sole discretion. The version of the Customer Terms which exists at the time you place your order will be the terms which govern the Services contract.

Please check this page before you submit an order for Services, as this version may be different from the version(s) which applied to previous order(s) for Services you submitted.

References to the Customer Terms in this document refer to the Customer Terms as amended and updated and in place from time to time.


6. Services are not available to customers in locations outside the United Kingdom. Customers access our Site and the Services on their own initiative and are responsible for compliance with local laws.


7. The services which you are ordering consist of:
(a) Delivery of a blood sample kit(“Kit”)by an external third party laboratory(“Laboratory”);
(b) Blood testing which is carried out by a 3rd party Laboratory
(c) Preparation of a report containing general healthcare and lifestyle advice relating to the type of blood testing carried out by the Laboratory (“Report”) produced by an external Nurse, which will be presented to you via your Account dashboard.

8. The blood testing is carried out by a Laboratory engaged by us. We reserve the right to change the Laboratory from time to time without notice. We will pay the Laboratory directly for both the Kit and the blood testing services on your behalf at cost.

9. The Report will be prepared by an employed nurse engaged by us who is both registered with the The nursing and Midwifery Council and holds a licence to practice.
We do not guarantee that the Nurse who provides the Services in respect of one order will be the same as the Nurse who provides the applicable aspects of the Services in respect of a subsequent order.

10. If you have any questions about the Services, please email we will arrange a consultation with our team. The Services do not include any telephone or in-person consultation with a doctor.

11. We will endeavor to ensure that the Nurse and the Laboratory, perform the Services with the best skill, care and diligence in accordance with best practice in their profession.


12. To submit an initial order, you must register for or log in to your account on the Site (“Account”) and, via your personal profile dashboard, provide the requested information.

13. Our acceptance of your order for Services will take place when we email you to accept it, at which point a Services contract will come into existence between you and us on the basis of these Customer Terms.

You confirm that you request immediate performance of this contract for Services.

14. If we are unable to accept your order, we will inform you of this by email and we, and shall refund you.

15. The price of the Services (which includes VAT) will be the price indicated on the order pages of the Site when you placed your order.

16. Payment of the price of the Services shall be made at the time you place the order. We will not accept your order for Services until payment has been received by us.

17. For Customers opting for our subscription product, Payment for subsequent tests will take place on the next test date specified in your dashboard.

18. For Customers who have ordered a one-off test, but have a recommended re-test date for a subsequent test, Payment will only take place if the Customer confirms they want the test.


18. We will usually post the Kit to you on the next working day after we have accepted your order.

This Kit is for you to collect your own blood sample in accordance with the blood collection protocols provided, and contains instructions on how to submit your blood sample along with a request form.

You must complete your personal details on the form provided entitled “request form” – and also on the blood sample(s). You acknowledge that blood samples that are not fully and correctly labelled cannot be processed. It is not possible to make changes to the request form once it has been sent to the Laboratory.

19. The validity of the Kit will expire after 60 days of delivery to you, so you are required to collect and post your blood sample to the Laboratory at the address provided within that period. You acknowledge that test outcomes depend on the quality of the blood sample provided by you, so you agree to adhere to the blood collection protocols provided.

If you do not follow these protocols a defective or partial test result may occur. We may, at our discretion, give you the opportunity of re- testing free of charge if a partial result is reported by the Laboratory, and/or similarly if your blood sample was clotted at the time of receipt by the Laboratory.


20. We anticipate that the Report will typically be available within 2-7 working days from the date your blood sample is received by the Laboratory. We will notify you by email that your Account dashboard has been updated accordingly.

21. The Report is prepared solely on the basis of your blood sample and the information which you have provided to us, without access to your full medical records. Whilst tailored to your personal information, you understand the Report is generic in nature.

22. This means that (i) you must not rely on the Report to diagnose or treat suspected or actual medical conditions; and (ii) you are solely responsible for any actions you do (or do not) take before and after receiving the Report, and when you take (or do not take) such actions.

23. We recommend that you always consult an appropriate medical professional for advice on your specific circumstances and situation, in particular before adopting any of the general healthcare of lifestyle advice offered in the Report or otherwise via the Services.

24. You accept that any incomplete or inaccurate information on your health profile may lead to incomplete or inaccurate interpretation and healthcare and lifestyle advice.

25. You assume full responsibility for reading, and drawing conclusions from the results and Report obtained from use of the Services (including the Report and your Account dashboard) and understand that we do not offer follow-up consultations based on the results.


You have the right to cancel the Services contract in the following scenarios and subject to the conditions in these Customer Terms:

(a) If you have changed your mind about the Services.
(b) If the Services are per/ or in breach of contract you may have a legal right to get the Service re-performed or to end the contract and get some or all of your money back.

Exercising the right to change your mind

26. Subject to clause 26. you will have no right to cancel the Services contract and receive a refund if we have made available the Report via your Account dashboard within 14 days of the day after we have accepted your order pursuant. we, the Laboratory and the Nurse would have fully performed the Services contract as it relates to your order. This provision will apply in a similar manner to each subsequent re-test that you request and order we accept.

27.If you have a right to cancel the Services contract and wish to do so, you must email us at with details of your order (including the date it was accepted, your name and any order reference number we provided to you) and a clear statement that you wish to cancel your Services contract, in either case before the expiry of the 14 day period.

28. Nothing in these Customer Terms will affect any statutory or other rights you are entitled to by law


29. We may end the Services contract at any time by written notice to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us, the Laboratory and the Nurse to provide the Services;
(b) you do not, with in a reasonable time, allow the Laboratory to deliver the Kit to you ; or
(c) you do not, within the time period, send your blood sample to the Laboratory.

30. If we end the Services contract in circumstances, we will (on behalf of the Laboratory and the nurse as appropriate) refund any money you have paid in advance for Services that have not been provided, but we may at our sole discretion deduct or charge you a reasonable amount as compensation for costs we, the Laboratory and/or the nurse have incurred or will incur as a result of ending the Services contract, including any extra work that is required as a result of the circumstances.


31. By placing your order, you agree and represent to us that you are legally capable of entering into this binding agreement between you and us; that you are at least 18 years old and you have completed an accurate and up-to-date request form identifying the blood sample as one taken from yourself.

We shall have no liability for any loss or damage caused by errors or omissions in any information provided by you in connection with the Services, or any action taken by us, the Laboratory or the Nurse at your direction. Omissions include pertinent medical information without which the Nurse is unable to produce a reasonable report based on the available results.

32. By placing your order, you acknowledge the potential impacts and risks of taking your own blood sample, and that, you are proceeding on the basis that you accept full responsibility for any outcomes or consequences that may arise from this.

33. You acknowledge and agree that the Services are not a substitute for actual medical diagnosis or consultation with a doctor, and that the information contained in the Report does not constitute medical advice and/or recommendations for medical treatment regarding any aspect of your health, medicine intake, nutrition or lifestyle.

34. You acknowledge that the Report and that the information contained in it may not be comprehensive (including information which would could be obtained through blood testing but was not identified in your Report for any reason).

35. You acknowledge and agree that in rare cases, viable blood samples cannot always be taken from the blood sample actually provided. Services will be deemed successfully performed if the Nurse believes there is sufficient information in the blood test results to produce a report, in which event no further tests will be carried out.

36. You acknowledge and agree that minor inter-laboratory variability exists. Consequently, where minor results variability is seen, for example upon tracking an individual test over time, such minor variability is tolerated and you assume overall responsibility for overseeing your long-term trends. You also agree that on occasion, because of inter-laboratory variability, minor changes may throw two adjacent test points narrowly inside and outside of ‘normal’ reference range but are essentially indicating insignificant variation.


37. If we fail to comply with these Customer Terms, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.


38. Services are only supplied for domestic and private use. If you use the Services with our consent, written or otherwise, for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other form of indirect loss.

39. If you receive the Services via any commercial, business or re-sale third party channel, we will have no liability to you for any such third party’s provision of the Services to you which will be entirely governed by the agreement between you and the third party.

40. If you receive third party services as part of a follow-up consequent to the results received as part of the Services, clause 45 applies even if continuity with is maintained via the Platform or ongoing Services.

41. If you receive third party doctor advice as part of a follow-up consequent to the results or doctor report known as Services, irrespective of whether provided the follow-up pathway.


42. Assignment and other dealings: You may not transfer your rights or your obligations under these Customer Terms without our prior written consent.

43. Waiver: if we do not insist immediately that you do anything you are required to do under these Customer Terms, or if we delay in taking steps against you in respect of your breaking the Services contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

44. Severance: Each of the paragraphs of these Customer Terms operates separately. If any court or relevant authority decides that any of them are invalid, illegal or unenforceable, the remaining paragraphs will remain in full force and effect.

45. Third Party Rights: The Services contract is between you and us. No other person shall have any rights to enforce any of its terms.

47. Governing Law/Jurisdiction:

These Customer Terms are governed by English law and you or we can bring legal proceedings in respect of the Services in the English courts.

If you live in Scotland you or we can bring legal proceedings in respect of the Services in either the Scottish or the English courts. Similarly, if you live in Northern Ireland, you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

48. Online Dispute Resolution: If you are not happy with how we have handled a complaint in relation to the Services, you may submit a dispute for online resolution to the European Commission Online Dispute Resolution platform. You can find this platform and more information about it here: